lg777 Privacy Policy

1. Introduction

lg777 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the lg777 website (lg777.vip), our customer support channels, and any other interaction you have with lg777 as a registered player or visitor. It is intended to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as applicable PAGCOR data governance requirements.

If you have questions about this Policy or how lg777 handles your personal data, please contact our Data Protection Officer using the details provided in Section 13 of this Policy.

2. Data We Collect

lg777 collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Deposit and withdrawal history, payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name and last four digits), and transaction records denominated in Philippine Peso (PHP).
• Gaming Data: Game history, bet amounts, win/loss records, session duration, and bonus usage.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and referring URL.
• Usage Data: Pages visited, features used, click patterns, and session timestamps on the lg777 platform.
• Communications Data: Records of your interactions with lg777 customer support, including live chat transcripts and email correspondence.
• Verification Data: Copies of identity documents and selfies submitted during KYC (Know Your Customer) verification.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (e.g., responsible gaming assessments).

3. How We Collect Your Data

lg777 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that automatically collect technical and usage data when you access the lg777 platform.
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya, Philippine banks), fraud detection services, and regulatory databases, where permitted by law.

4. How We Use Your Data

lg777 uses your personal data for the following purposes:

• To create and manage your lg777 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in PHP;
• To provide, personalise, and improve the games and services available on the lg777 platform;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To comply with our legal and regulatory obligations, including PAGCOR reporting requirements and anti-money laundering (AML) obligations under Philippine law;
• To enforce our Terms & Conditions and other platform policies;
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations;
• To send you promotional communications about lg777 offers and bonuses, where you have consented to receive such communications;
• To conduct responsible gaming monitoring and, where necessary, to apply account restrictions in accordance with our Responsible Gaming Policy;
• To analyse platform usage and improve the overall user experience for Filipino players.

lg777 will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

5. Sharing Your Data

lg777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or regulation.
• Payment processors: GCash, PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and screen for sanctions or politically exposed person (PEP) status.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.
• Law enforcement: Where we are legally required or permitted to disclose data in connection with a criminal investigation or legal proceeding.

All third parties with whom lg777 shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and our contractual data protection requirements.

6. Data Retention

lg777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, lg777 retains account and transaction data for a minimum of five (5) years from the date of your last transaction or account closure, in compliance with Philippine AML regulations and PAGCOR record-keeping requirements.

KYC verification documents are retained for the duration of your account and for a minimum of five (5) years thereafter. Gaming history and session data are retained for a minimum of three (3) years.

When your personal data is no longer required, lg777 will securely delete or anonymise it in accordance with our data retention schedule.

7. Data Security

lg777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication (MFA) for internal system access;
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While lg777 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your lg777 account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

8. Cookies & Tracking Technologies

lg777 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience on lg777.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and content. Data collected is aggregated and anonymised where possible.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the lg777 platform. lg777 does not use cookies to track your activity across unrelated third-party websites.

9. Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by lg777:

• Right to be informed: You have the right to know what personal data lg777 collects about you and how it is used.
• Right of access: You may request a copy of the personal data lg777 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that lg777 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within 15 business days, in accordance with NPC guidelines.

10. Minors

The lg777 platform is strictly for users who are 21 years of age or older, in accordance with Philippine gaming regulations. lg777 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on lg777, please contact us immediately at the details provided in Section 13.

11. International Data Transfers

In some cases, your personal data may be transferred to, stored, or processed in a country outside the Philippines — for example, where our technology infrastructure providers or KYC partners operate internationally.

Where such transfers occur, lg777 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act, including the use of standard contractual clauses or transfers to jurisdictions recognised by the NPC as providing an adequate level of data protection.

12. Changes to This Privacy Policy

lg777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the effective date at the top of this page and, where practicable, notify registered players via the email address associated with their account or via an in-platform notification.

Your continued use of the lg777 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lg777 handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy.

You may also reach our general customer support team 24/7 via live chat on the lg777 platform. For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).